Smoochy Petz
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Exchanges & Returns

At Smoochy Petz your satisfaction is always our top priority, so you can return any item for a full refund within 30 days of the ship date.

  • All items must be in their ORIGINAL PACKAGING, unused with any manufacturer’s original stickers still attached.
  • An original receipt or gift receipt is required for all returns and exchanges. Returns with a gift receipt will be refunded in the form of a Merchandise Credit for the amount indicated on the gift receipt.
  • The amount of refund will reflect the price of the item(s) plus taxes paid at time of purchase (excluding delivery/return charges).
  • Please note, we do not accept returns for final sale items unless they are damaged/defective.


  • Please contact us immediately if you receive a damaged/defective item or if you plan on returning your purchase/gift.
  • Complete the RMA form below & we will issue you an RMA number, RMA label and shipping instructions within 24 hours.
  • Once receiving the RMA number, please enclose it with your return purchase.
  • You can expect your refund within 2 weeks from the time we receive your return package.
  • We will refund shipping costs if the wrong item is shipped or damaged/defective.

RMA request form

You can find your Order Number on the packing slip that shipped with your package(s), in the email confirmation you received at purchase time, or on your account's order history when logged in.
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